Sending to a Zelle^® tag is just like sending to a recipient’s email address or U.S. mobile number. Find Zelle^® in your mobile banking app, click “Send,” and from the “Select Recipient” screen, type the recipient’s Zelle^® tag. Then, enter the amount, hit “Send,” and the money is on the way. Make sure to double check that the Zelle^® tag is typed correctly, and when sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the contact name that is displayed before sending money.

At this time, the ability to create a Zelle^® tag is only available to eligible small business account holders. Please confirm with your bank or credit union if you are eligible to create a Zelle^® tag for your small business.

Neither Florida West Coast Credit Union nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Please contact our support team at 813-643-5572. Qualifying imposter scams may be eligible for reimbursement.

The Zelle^® QR code feature is currently not available at Florida West Coast Credit Union. The ability to use Zelle^® QR code will be available soon.

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine send limits, call our service department at 813-643-5572.

There are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.